| 000 -LEADER |
|---|
| fixed length control field |
00630nam a22001571a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749465308 |
| Terms of availability |
0.00 |
| 021 ## - |
|---|
| -- |
9780749465308 |
| -- |
0.00 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Pandit Deendayal Petroleum Univesity |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cook, Sarah |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery |
| Designation of section section/part/series: (SE) [OBSOLETE] |
By Sarah Cook |
| -- |
[Text] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Kogan Page India |
| Date of publication, distribution, etc. |
2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
192p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Customer Services |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] |
|---|
| -- |
COO |
| -- |
416 |
| -- |
P.P-P.P |
| -- |
695.00 |
| -- |
0 |
| -- |
049 |
| -- |
4184 |
| -- |
0 |
| -- |
0.00 |
| -- |
20130829 |
| -- |
C |
| -- |
20130918 |
| -- |
Ashok Prakashan Mandir |
| -- |
General |
