Pandit Deendayal Energy University Library Resource Centre Online Catalogue

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery (Record no. 24179)

000 -LEADER
fixed length control field 00630nam a22001571a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749465308
Terms of availability 0.00
021 ## -
-- 9780749465308
-- 0.00
040 ## - CATALOGING SOURCE
Original cataloging agency Pandit Deendayal Petroleum Univesity
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah
245 ## - TITLE STATEMENT
Title Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Designation of section section/part/series: (SE) [OBSOLETE] By Sarah Cook
-- [Text]
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Kogan Page India
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent 192p
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Customer Services
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- COO
-- 416
-- P.P-P.P
-- 695.00
-- 0
-- 049
-- 4184
-- 0
-- 0.00
-- 20130829
-- C
-- 20130918
-- Ashok Prakashan Mandir
-- General
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        General (Miscellaneous) SOM Library SOM Library General Stacks 18/09/2013 Ashok Prakashan Mandir 695.00   658.812 COO M0010011 18/01/2016 18/01/2016 General Books
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