Cook, Sarah <br/><br/>
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery 

 - New Delhi  Kogan Page India  2012 
 - 192p 
<br/><br/><label>ISBN: </label>9780749465308  0.00 
<br/><br/><label>Subjects--Personal Names: </label><br/>Customer Services
<br/><br/><label>Dewey Class. No.: </label>658.812