Pandit Deendayal Energy University Library Resource Centre Online Catalogue

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21.
Human Services as Complex Organizations

by Hasenfeld, Yeheskel.

Edition: 2nd edPublisher: New Delhi Sage Publications India Pvt Ltd 2010Availability: Items available for loan: SOM LibraryCall number: 361.0068 HAS (1).

22.
Indian Financial System

by Khan, M Y.

Edition: 4th edPublisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2005Availability: Items available for loan: SOM LibraryCall number: 332.10954 KHA (2).

23.
Indian Financial System

by Gurusamy, S.

Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2008Availability: No items available : In transit (1).

24.
Indian Financial System

by Singh, S P.

Publisher: New Delhi Wisdom Publications 2010Availability: Items available for loan: SOM LibraryCall number: 332.10954 SIN (1).

25.
The Indian Financial System: Markets, Institutions and Services

by Pathak, Bharati V.

Publisher: New Delhi Pearson Education 2008Availability: Items available for loan: SOM LibraryCall number: 332.10954 PAT (1).

26.
The Intention Economy: When Customers Take Charge

by Searle, John R.

Publisher: Boston Harvard Business Review Book 2012Availability: Items available for loan: SOM LibraryCall number: 658.8342 SEA (1).

27.
An Introduction to Investment Banks, Hedge Funds, and Private Equity: The New Paradigm

by Stowell, David P.

Publisher: Burlington Elsevier Academic Press 2010Availability: Items available for loan: SOM LibraryCall number: 332.1 STO (1).

28.
Leveraging Web Services: Planning, Building and Integration for Maximum Impact

by Edwards, John.

Publisher: New Delhi BPI India Pvt Ltd 2012Availability: Items available for loan: SOM LibraryCall number: 004.678 EDW (1).

29.
Management of Banking and Financial Services

by Suresh, Padmalatha | Paul, Justin.

Edition: 2nd edPublisher: New Delhi Pearson Education 2010Availability: Items available for loan: SOM LibraryCall number: 332.1 SUR (4).

30.
Managing Customer Value: One Stage at a Time

by Soman, Dilip | Marandi, Sara N.

Publisher: World Scientific 2010Availability: Items available for loan: SOM LibraryCall number: 658.812 SOM (1).

31.
Marketing of Services: Quality Dimensions

by Gupta, Garima.

Publisher: New Delhi New Century Publications 2011Availability: Items available for loan: SOM LibraryCall number: 658.805 GUP (1).

32.
Marketing of Services: Text and Cases

by Gupta, S L.

Publisher: New Delhi International Book House Pvt.Ltd 2011Availability: Items available for loan: SOM LibraryCall number: 658.804 GUP (1).

33.
Reorganize for Resilience: Putting Customers at the Centre of Your Business

by Gulati, Ranjay.

Publisher: Boston Harvard Business Press 2009Availability: Items available for loan: SOM LibraryCall number: 658.812 GUL (1).

34.
Service Marketing

by Apte, Govind.

Publisher: New Delhi Oxford University Press 2004Availability: Items available for loan: SOM LibraryCall number: 658.805 APT (1).

35.
Service Marketing

by Venugopal, Vasanti.

Publisher: Mumbai Himalaya Publishing House 2006Availability: Items available for loan: SOM LibraryCall number: 658.805 VEN (1).

36.
Service Marketing: Concepts, Strategies, & Cases

by Hoffman, K Douglas | Bateson, John E G.

Edition: 3rd edPublisher: Thomson: South-Western 2007Availability: Items available for loan: SOM LibraryCall number: 658.805 HOF (1).

37.
Service Marketing: The Indian Perspective

by Shanker, Ravi.

Publisher: New Delhi Excel Books 2005Availability: Items available for loan: SOM LibraryCall number: 658.805 SHA (1).

38.
Services marketing : integrating customer focus across the firm Valarie A Zeithaml; Mary Jo Bitner; Dwayne D. Gremler; Ajay Pandit

by Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D.; Pandit, Ajay [author ].

Edition: 6th ed.Publisher: New Delhi McGraw Hill Education India Private Limited 2013Online access: Click here to access online Availability: Items available for loan: SOM LibraryCall number: 658.805 ZEI (3), SLS LibraryCall number: 658.805 ZEI (1). Checked out (1).

39.
Services Marketing

by Apte, Govind.

Publisher: New Delhi Oxford University Press 2011Availability: Items available for loan: SOM LibraryCall number: 658.805 APT (1).

40.
Services Marketing Management

by Mudie, Petter | Pirrie, Angela.

Edition: 3rd edPublisher: New York Elsevier 2006Availability: Items available for loan: SOM LibraryCall number: 658.805 MUD (1).

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