Services marketing : integrating customer focus across the firm Valarie A Zeithaml; Mary Jo Bitner; Dwayne D. Gremler; Ajay Pandit
Publisher: New Delhi McGraw Hill Education India Private Limited 2013Edition: 6th edDescription: xxxii, 711 pISBN: 9781259026812Subject(s): -- Service industries--Marketing -- Customer servicesDDC classification: 658.805 Online resources: Click here to access online| Item type | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
General Books
|
SLS Library | General (Miscellaneous) | 658.805 ZEI (Browse shelf) | Available | L0015914 | ||
|
General Books
|
SOM Library | General (Miscellaneous) | 658.805 ZEI (Browse shelf) | Available | M0011631 | ||
|
General Books
|
SOM Library | General (Miscellaneous) | 658.805 ZEI (Browse shelf) | Checked out to Stock-SPM (Stock-SPM) | 14/10/2022 | M0011182 | |
|
General Books
|
SOM Library | General (Miscellaneous) | 658.805 ZEI (Browse shelf) | Available | M0011183 | ||
|
General Books
|
SOM Library | General (Miscellaneous) | 658.805 ZEI (Browse shelf) | Available | M0009862 |
Total holds: 0
There are no comments on this title.