Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Publisher: New Delhi Kogan Page India 2012Description: 192pISBN: 9780749465308Subject(s): Customer ServicesDDC classification: 658.812Item type | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Books | SOM Library | General (Miscellaneous) | 658.812 COO (Browse shelf) | Available | M0010011 |
Total holds: 0
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658.812 BAE Talk Triggers | 658.812 BHO Customer Relationship Management | 658.812 BIS lation Marketing: Concepts, Theories and Cases. | 658.812 COO Complaint Management Excellence: Creating Customer Loyalty through Service Recovery | 658.812 GIR Understanding CRM | 658.812 GUR Organisational Schizophrenia | 658.812 KUM Profitable Customer Engagement: Concepts, Metrics, and Strategies |
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